Patient Information

General Patient Information

Contact Info

Our pharmacy is located at the corner of Fannin Street and Drew Street at 2715 Fannin Street in Houston.

Call (+713) 838-8110 | Email

Patient Information

Goals for the Visit (pick one or two to focus):
  • Develop a relationship with the Member
  • Establish yourself as a resource for accurate information about pharmacy and patient care
  • Provide examples of how pharmacists working with patients have improved health care and decreased costs to the overall system through MTM.
  • Demonstrate how you have been one of the most accessible health care providers in your area
  • Demonstrate your work with Medicare Part D beneficiaries and how your services have protected seniors
Step 1: Scheduling the Visit

Select a location to invite the elected official or their staff to view. Make sure that the pharmacy is in the district of the Member and that you are a constituent by visiting citizens’ online congressional directory, Contacting the Congress. Send an initial schedule request to the district office via fax or email, and follow up with a call (see sample invitation letter below). Best times to schedule a visit are a congressional recess.
Make sure to:

  • Always introduce yourself as a pharmacist and constituent (“Hi, I am Amy Smith, a pharmacist from Portland, Maine).
  • Mention where you practice (“I practice at Harry’s Pharmacy on Franklin Street”).
  • Consider whether in advance of your visit you need to include a confidently agreement from all visitors at your practice site for any concerns over liability, confidentiality, and other patient issues. Do you need to inform any staff, administrators, and/ or a public relations department of your Member of Congress visit?
Step 2: Preparing for Your Visit

Once your visit is scheduled contact APhA. Prior to your visit, APhA will assist you in indentifying the key pharmacy issues that your legislator has been involved in and provide you with your legislator’s biographical information. Invite the local media and/or a photographer to cover the event. Invite patients (if possible). Plan to have a short private discussion in a quiet office or MTM area.
Be prepared to answer questions such as:

  • What patient population does your pharmacy serve?
  • Where does most of your revenue come from?
  • What services do you provide? Which are most helpful? Which are the most used? Which are most underutilized?
  • What outcomes have you achieved?
  • What are the challenges you face in serving your patients?
  • What type of demand does your community have for your services?
Step 3: For the Visit

Keep the visit focused to encourage questions and open discussion. Brief the Member of Congress on the patient care services that you provide and the typical patients that you see. Make the connection between your efforts improving your patients’ health and how it should be considered in health care reform or deficit reduction plans.
Make sure to:

  • Tour the pharmacy.
  • Introduce other staff and their role at the pharmacy (ensure that other staff know in advance and use formal salutations).
  • Demonstrate your patient services such health screenings, patient counseling, and immunizations.
  • Give the Member materials to support and explain APhA position on the role of pharmacists in providing patient care services (APhA will provide).
  • Remember to focus on one or two clear messages to the Member of Congress and ask them their position.
  • Take photos.
  • Get contact information for the person to follow-up with.

Step 4: Post-Visit

Within a week, send a thank you email detailing highlights of the visit and include any photographs from the visit or copies of any media coverage (see sample thank you letter below). Report to APhA on your visit. This is particularly important if any follow-up is necessary. Also, contact your State Pharmacy Association to let them know that you conducted a site visit. Keep in regular contact with your Member of Congress.

Sample Pharmacy Visit Agenda:
Pre-meeting (Before Visit): Brief all participates on the legislative issues you will discuss and assign roles. Ensure that APhA’s and any other materials are copied and ready for distribution.
Welcome and Introduction: Introduce staff and welcome the legislator. Take photos. Try to find a personal connection to the legislator.
Tour the Pharmacy and Demonstrations: Brief the Member of Congress on the statistics about the typical patient populations that you serve and their needs, what you provide them and how it related to APhA position on increasing the role of the pharmacists. Allow the legislator to question and gather information. Depending on your practice environment, plan on modeling a screening or patient counseling. Show your documenting and billing procedures for this services.
Sit-down Meeting: Discuss legislation and how an increased role for pharmacists in providing patient care services reduces costs. Reinforce Talking Points (APhA will provide). Allow legislator to ask questions Ask them their stance on issues and to support pharmacy.
Thank you and Conclusion: Give your contact information and any materials for the legislator to take with them. Get contact information for staff.

Taking medications can be confusing. To ensure that you understand your prescriptions and get the greatest benefit possible from your drug therapy, we have prepared a series of checklists to help you prepare for your next pharmacy visit.

Filling a new prescription 

When you bring in a new prescription to the pharmacy, the pharmacist may ask you some questions about your medical history to ensure that you are getting the most from your medication. These questions will also help the pharmacist double-check if there are potential problems with your new prescription before you take it. When you take your new prescription in to be filled, be ready to tell your pharmacist about:

  1. Allergies or intolerances to medications you have taken in the past and the reaction you experienced.
  2. Which medical condition your prescription is intended to treat. Some medications can be used for more than one condition.
  3. Other medical conditions you may have, as they may be affected by the new prescription.
  4. Other medications you are taking, as they may interact with the new prescription. Be sure to mention medications that are not only prescribed by a physician, nurse practitioner, or dentist but also purchased without a prescription, such as over-the-counter drugs, herbals, and vitamins.
  5. Any lifestyle factors, such as consumption of caffeine, food intake, and nicotine and alcohol use, that may affect your medical conditions and the way medications work.

Picking up a new prescription

Before you leave the pharmacy with a brand new prescription, make sure you know the answers to these important questions:

  1. What medical condition is the new medication treating?
  2. When can you expect to see the benefits of the medication?
  3. What are the most common side effects of the medication and how can you manage them?
  4. Can you stop the medication suddenly if you are not tolerating it well?
  5. How much of the medication are you going to take with each dose?
  6. How many times should you take the medication every day, what are the best times of day to take the medication, and how many hours apart should each dose be spaced?
  7. How much time should you leave before or after your meals to take the medication?
  8. What should you do if you forget to take a dose?
  9. Are there any foods, beverages, or other medications you should avoid while taking this medication?
  10. What is the proper way to store your medication?
  11. How long should you be taking the medication?
  12. When is your next follow-up visit with your physician to see if the medication is working?

If you are pregnant or breastfeeding

It is important to inform your pharmacist if you are pregnant or breastfeeding, since some drugs may not be safe to take. As the drug expert on your healthcare team, your pharmacist will be able to determine which of your medications are deemed safe during pregnancy and breastfeeding, and will work with your physician to weigh the risks and benefits of medication therapy. When you inform your pharmacist that you are pregnant or breastfeeding, do your best to provide answers to the following questions:

If pregnant

  1. What trimester are you in? Some drugs are not safe to take in certain trimesters.
  2. Have there been any complications from your pregnancy such as diabetes and blood pressure changes? Some drugs may make these conditions worse.
  3. Which prenatal vitamins are you currently taking? Your nutritional requirements may increase during pregnancy and your pharmacist can help determine the best supplement for you.

If breastfeeding

  1. How often do you breastfeed throughout the day? Some drugs can be dosed around breastfeeding times.
  2. If you are taking medications while breastfeeding, what side effects should you watch out for in the baby? Your pharmacist can advise you.

After discharge from a hospital

If you were recently admitted to the hospital, it is possible that the medications you normally take have changed to better manage your medical condition(s). After your discharge, it is very important to let your pharmacist know what your new medications are (if known) and which of your original medications were stopped. You pharmacist, as a medication expert, is well positioned to help clarify the changes and to explain how your new medications work. If you or a caregiver will be visiting your pharmacy soon after a hospital discharge, be sure to talk to your pharmacist about:

  1. Medications that have been discontinued (if known), including prescription drugs, over-the-counter drugs, vitamins, and herbal medicines.
  2. New medications that have been added.
  3. Increases or decreases to the doses of your medications.
  4. Changes to the way you take your medications (i.e., frequency of doses).
  5. Bad reactions, such as side effects or allergies, to medications you took in the hospital.

Please note:
The information provided on this site is not medical advice and is not intended to replace a consultation with your pharmacist or physician. If you have questions about your medication(s) or are experiencing a health concern, please talk to your pharmacist.

You can have your prescription refills delivered to your home of your place of business for FREE or for a nominal fee, depending on the plan or discount program in which you are enrolled.

Our delivery map extends up to 5 miles from the location of our pharmacy.  For delivery outside of that radius, please make arrangement in person with our staff in advance.

You can pay for your prescription refills or for any other service or purchase in cash or with a debit or credit card.  You can also pay with the balance on your Fannin Street Pharmacy Gift Card.  We also allow registered clients to pay online or directly from an electronic invoice sent to your designated email address.  Please consult with one of our staff to register for any of the preferred payment methods that we offer.

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